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DISCRIMINATION IS AGAINST THE LAW!

Hendrick Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Hendrick Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Hendrick Medical Center provides free aids and services to people with disabilities to communicate effectively with us, such as:

Qualified sign language interpreters; and

Written information in other formats (large print, audio, accessible electronic formats and other formats).

Hendrick Medical Center provides free language services to people whose primary language is not English, such as:

Qualified interpreters; and

Information written in other languages.

If you need these services, contact Patient Relations at 325-670-3593.

If you believe that Hendrick Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Grievance Coordinator
1900 Pine Street
Abilene, TX 79601
Phone: 325-670-4190 (TTY: 1-800-735-2989)
Fax: 325-670-2209
PatientRelations@HendrickHealth.org

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, our grievance coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

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